We take every concern seriously and aim to resolve it quickly and fairly.
How to raise a grievance
- Submit your complaint through our contact page, mentioning "Grievance" with your name, mobile number and application details.
- We will acknowledge it within 2 working days.
- We aim to resolve it within 15 working days.
Complaints about a lender
If your concern is about a sanction, disbursal, charges or recovery by a bank or NBFC, we will help you escalate it to that lender's grievance officer. If it isn't resolved within 30 days, you can approach the RBI Integrated Ombudsman at cms.rbi.org.in.